Questions about we.o.u
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I have registered for a new Texaco card but have not received it?
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How do I unsubscribe to emails from Texaco?
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How do I register my new card online?
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I have redeemed my points for Vouchers/Gifts but I have not received them?
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I didn’t have my Texaco card with me, can I still receive the stars I earnt?
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Can I combine two accounts into one?
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How do I add an additional collector to my account?
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I have had my card stolen or I have lost it. How do I get a new one?
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How long does it take to receive an additional / replacement card?
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How do I redeem stars?
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What is the postal address to write to Texaco?
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Can I join Texaco if I live in the Republic of Ireland?
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Which shops can I spend my vouchers in?
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What happens if my nearest Texaco site closes?
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How do I receive my Flight / Holiday vouchers?
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What do I do if my vouchers have expired?
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How long will it take for my chosen reward to be delivered?
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Additional Help
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How do I update my details?
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How to use the we.o.u site
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How do I go shopping on the we.o.u site?
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Additional Help
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Questions about we.o.u
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Q: I have registered for a new Texaco card but have not received it?
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A: Contact the WE.O.U. Hotline on 0870 241 4993 or weou@dawleys.com
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Q: How do I unsubscribe to emails from Texaco?
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A: Contact the WE.O.U. Hotline on 0870 241 4993 or weou@dawleys.com
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Q: How do I register my new card online?
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A: Simply click on 'Register Now' and follow the instructions accordingly.
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Q: I have redeemed my points for Vouchers/Gifts but I have not received them?
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A: Contact the WE.O.U. Hotline on 0870 241 4993 or weou@dawleys.com
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Q: I didn’t have my Texaco card with me, can I still receive the stars I earnt?
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A: Simply send the receipt into us and we will add the stars onto your WE.O.U account.
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Q: Can I combine two accounts into one?
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A: Yes, contact the WE.O.U. Hotline on 0870 241 4993 or weou@dawleys.com and we will merge the two accounts into one for you.
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Q: How do I add an additional collector to my account?
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A: Contact the WE.O.U. Hotline on 0870 241 4993 or weou@dawleys.com
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Q: I have had my card stolen or I have lost it. How do I get a new one?
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A: Contact the WE.O.U. Hotline on 0870 241 4993 or weou@dawleys.com
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Q: How long does it take to receive an additional / replacement card?
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A: It takes 7 – 10 days for a replacement or additional card to be delivered.
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Q: How do I redeem stars?
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A: Stars can be redeemed by contacting the WE.O.U. Hotline on 0870 241 4993 or by visiting www.weou.co.uk or by emailing weou@dawleys.com. You can also send a fax on 01989 561965
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Q: What is the postal address to write to Texaco?
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A: Write to us at:
WE.O.U.
PO BOX 33
ROSS ON WYE
HR9 7WA.
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Q: Can I join Texaco if I live in the Republic of Ireland?
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A: No, Texaco has no sites based in the Republic of Ireland.
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Q: Which shops can I spend my vouchers in?
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A: There is a full list of participating outlets advertised on the website.
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Q: What happens if my nearest Texaco site closes?
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A: If your nearest site closes then the next closest site to your address is allocated as your home site.
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Q: How do I receive my Flight / Holiday vouchers?
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A: Your flight or holiday vouchers will be sent to you through the post. Details of how to complete them and where to send them are displayed on the vouchers.
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Q: What do I do if my vouchers have expired?
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A: Out of date vouchers can not be exchanged for new vouchers.
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Q: How long will it take for my chosen reward to be delivered?
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A: We aim to get your rewards to you as soon as possible but please allow up to 30 days in exceptional circumstances.
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Q: Additional Help
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A: If your question was not answered above, please contact us with your questions using the online feedback form.
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Q: How do I update my details?
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A: You can update your name, address, email, or telephone number by selecting 'edit your profile' once you have logged into your WE.O.U account. Simply amend any records needed and click 'submit'. Alternatively these details may be updated by contacting the WE.O.U hotline on 0870 241 4993.
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How to use the we.o.u site
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Q: How do I go shopping on the we.o.u site?
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- On the top navigation bar you'll find the Rewards button. Simply click on this to see what's available to you.
- Select a category i.e. Motoring, Home Entertainment, Holiday & Travel, Home and Garden, Leisure or Charity.
- You can then either select a sub-category or scroll down the page to see everything available to you within that particular category.
- Once you have seen something that takes your fancy simply click on the product or offer for a full description.
- If you wish to redeem your Stars for the product simply click Redeem this item. This will take you through to the Shopping Cart.
- You can now proceed to Checkout to redeem your selected item or you can return to Rewards and add extra items to your shopping cart.
- When you proceed to Checkout a message will appear to confirm your redemption has been successful.
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Q: Additional Help
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A: If your question was not answered above, please contact us with your questions using the online feedback form.
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